📦 Shipping Policy
At PAW.Q, we’re committed to delivering quality pet essentials to you and your furry companions as smoothly as possible.
We work with trusted logistics partners and multiple fulfilment centres to provide reliable shipping across Australia and internationally.
🚚 Order Processing & Fulfilment
Orders are typically processed and dispatched within 1–3 business days, excluding weekends and public holidays.
To ensure efficient delivery, we operate a flexible fulfilment system.
How we fulfil your order:
- Orders are generally dispatched from the closest available warehouse with stock.
- Australian orders may be fulfilled through our Melbourne warehouse.
- International orders are generally fulfilled through our international logistics centres.
- If an item is unavailable at the nearest warehouse, we may dispatch it from another available fulfilment centre.
- Your shipping charge will remain the amount displayed and paid at checkout, regardless of which warehouse fulfils your order.
Please note that orders containing multiple items may be dispatched separately, depending on stock availability. No additional shipping charges will apply to split shipments.
🌏 Estimated Delivery Times
🇦🇺 Australia
- Domestic warehouse delivery: Approximately 2–5 business days after dispatch.
- Orders fulfilled internationally: Approximately 7–14 business days after dispatch.
🌍 International Orders
- Processing time: 1–3 business days.
- Estimated delivery: 7–14 business days after dispatch.
Delivery times may vary depending on your location, warehouse availability, customs clearance and local courier operations.
All delivery timeframes are estimates rather than guaranteed delivery dates.
💰 Shipping Rates
We offer affordable shipping across our supported regions.
🇦🇺 Australia
- Standard Shipping: A$4.99
- FREE Shipping on orders over A$150 AUD
🇳🇿 New Zealand
- Standard Shipping: NZ$5.99
- FREE Shipping on orders over A$150 AUD
🇺🇸 United States
- Standard Shipping: US$2.99
- FREE Shipping on orders over A$150 AUD
🇨🇦 Canada
- Standard Shipping: CA$3.99
- FREE Shipping on orders over A$150 AUD
🇬🇧 United Kingdom
- Standard Shipping: £2.99
- FREE Shipping on orders over A$150 AUD
🇪🇺 Europe
- Standard Shipping: €2.99
- FREE Shipping on orders over A$150 AUD
Free Shipping Conditions
Free shipping eligibility is calculated based on the Australian dollar equivalent of your order subtotal after discounts.
Shipping rates and applicable free shipping offers will be displayed at checkout.
📦 Warehouse Availability
We aim to fulfil orders from the most suitable available warehouse.
However, warehouse allocation depends on stock availability and operational requirements.
If your order is dispatched from an alternative warehouse:
- The shipping charge paid at checkout will not increase.
- Delivery times may differ from the original estimate.
- Tracking information will be provided once the order has been dispatched.
📍 Order Tracking
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking details.
Tracking information may take 24–48 hours to update after dispatch.
If your order arrives in multiple parcels, you may receive separate tracking information for each shipment.
⏰ Peak Periods & Shipping Delays
During busy shopping periods, including Black Friday, Christmas and major promotional events, order processing and dispatch may experience an additional 3–5 business day delay.
Delivery may also be affected by:
- Public holidays
- Customs inspections
- Extreme weather conditions
- Carrier disruptions
- Unexpected logistics delays
We appreciate your patience during these periods.
📬 Incorrect Addresses & Failed Deliveries
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your delivery address, please contact us as soon as possible.
We will do our best to assist before dispatch, but address changes cannot be guaranteed once an order has entered fulfilment.
If a parcel is returned due to an incorrect or incomplete address, additional shipping costs may apply for redelivery, except where the issue was caused by PAW.Q or where applicable law requires otherwise.
💬 Need Assistance?
If you have any questions regarding your order, delivery or tracking information, please contact us at:
pawq_info@pawq.com.au
Our customer support team will be happy to assist.
Thank you for choosing PAW.Q! 🐾
