SHIPPING&RETURN

📦 Shipping Information

⚠️ Due to increased demand, orders may take 3~5 business days to dispatch. But don’t worry — your order is safe and backed by our Aussie support team.

We proudly ship Australia-wide from our Melbourne warehouse.

Australia Shipping:

  1. Orders over AUD $20 are eligible for free standard shipping.
  2. Orders under AUD $20 will incur a flat shipping fee of AUD $7.99.

International Shipping:

  1. Orders over AUD $199 are eligible for free standard shipping.
  2. Orders under AUD $199 will incur a flat shipping fee of AUD $20.

Please allow 1–3 business days for order processing

Standard Australia shipping typically takes 2–8 business days depending on your location.

Standard International shipping typically takes 5+ business days depending on your location.

🔄 Returns & Exchanges

At PAW.Q, we are committed to delivering high-quality products for your adventures

To maintain hygiene and safety, we operate under the following returns policy:

  1. We do not accept returns or exchanges for change of mind. Please choose carefully before placing your order
  2. Exchanges due to sizing are accepted. Customers are responsible for all return and re-shipping costs
  3. Once the returned item is received and inspected, we will issue a Store Credit equivalent to the product value (excluding shipping), which can be used towards future purchases at PAW.Q
  4. If your item arrives faulty or damaged, please contact us within 7 days with photos and order details
  5. For verified faulty products, we will offer a free replacement or a full refund

✅ To be eligible for any return or exchange:

  1. Items must be unused, in original condition, and with all tags attached
  2. Returns must be requested within 7 days of receiving the order
  3. Store Credit will be issued once returned items pass inspection

📩 How to Request a Return or Exchange

Please email [pawq_info@pawq.com.au] with:

  • Your order number
  • A clear description of the issue
  • Photos

Our team will assist you through the return process.

⚖️ Legal Compliance Notice

This policy is fully compliant with the Australian Consumer Law.

Nothing in this policy excludes or modifies your consumer rights under the law.